Impactul resurselor umane asupra procesului de asigurare a calităţii în entitate

Abstract

The development process of the Republic of Moldova entails prioritizing human resource management in public entities. Control over these processes lies with institutional leaders and HR departments, relying on current legislative acts. Emphasizing research and implementation of HR management trends is crucial for leveraging its concepts and functions within public entities. Analysis of HR recruitment and selection processes highlights the need for change to ensure hiring suitable candidates. Furthermore, attention to internal and external communication is vital for an institution’s mission. The State Fiscal Service operates under the motto “The Tax Official - in the Service of the Taxpayer,” focusing on delivering high-quality services while upholding conduct standards and collaborating effectively with taxpayers. The State Fiscal Service strives to achieve its objectives by employing various global practices. However, challenges such as staff turnover, new employee training lev- els, and unstable legislative frameworks affect the enhancement of administrative services.