Sistemul managerial naţional: caracteristici şi perspective de dezvoltare în Instituţia Publică Agenţia Servicii Publice

Abstract

Effective management of public institutions is crucial for governmental efficiency and meeting societal needs. This study analyzes the managerial process within the Public Institution „Public Services Agency” (I.P. ASP) in Moldova, focusing on its characteristics and future improvement directions. The agency plays a vital role in providing public services and implementing policies. Key findings highlight the need for collaborative efforts between government, private sector, civil society, and academia for effective management. The managerial system of I.P. ASP is centralized, emphasizing decision-making at higher levels. Efforts to enhance communication and training contribute to improving public services. Objectives for 2023-2025 include digitization to enhance service quality and accessibility. Achieving these goals will foster efficient, inclusive, and transparent governance, benefiting citizens.