Modernizarea serviciilor publice locale în contextul guvernării electronice: aspecte legale și practice [Articol]

Abstract

The public administration system is undergoing a complex digital revolution and the field of information and communication technology is fundamentally transforming the way economic, social, citizens, and administrations operate and interact with each other. The Government of the Republic of Moldova has adopted policies to move toward electronic government (e-Government) as a way of improving public services to the business environment and citizens, promoting economic and social development, and boosting the effectiveness of public administration activities by initiating and implementing various technical solutions, integrating databases, public registers and automated information systems, and creating web sites. The implementation of e-Government denotes ensuring access to official information of public interest, providing services through electronic means for citizens and business activities, improving the quality of public services, increasing citizens’ participation in the public administration process, making the work of central and local public authorities more efficient, strengthening participatory democracy and rule of law institutions. In line with the principle that “e-Government is the enemy of bribers and the ally of citizens”, the redefinition of the act of government and the sustainability of the digital transformation process in the process of local governance, from the perspective of the modernisation of local public services, implies a synergy between digitisation efforts at both central and local levels. The accession of local public authorities to the project of unified centres for the provision of public services (generically referred to OSW) and the local public administration portal “e-LPA” reflects undeniable opportunities for administrative innovation, as well as the advantages of modernising the activity of public service provision in the manner of high quality and efficiency standards, of extended and improved access to public services provided locally and close to the citizen’s place of living, of a great degree of satisfaction of citizens post-consumption of public services, as well as of digital literacy in the access to electronic public services at the local level by the population.