Quality management in healthcare: concepts, principles and standards Dalia Dreihler [Articol]

Abstract

The doctrinal concept of "quality" has been the subject of various scientific researches and has been studied by many legal theorists. International organizations, standards and legislation make it possible to combine the efforts of all countries in carrying out measures to ensure the quality and safety of food products and prevent common diseases associated with the problems under consideration. This article focuses on the first empirical study conducted during this research project, which is aimed at improving the value of quality of health services. The aim of this research is to analyse the process of quality management in healthcare. The World Health Organization, the Economic Cooperation and Development Organization and the International Bank for Reconstruction and Development, etc., in the publication "Providing quality health services: a prerequisite for universal health at the global level" note that: "the quality of health care is determined by the degree to which health services for individuals and population increase the likelihood of achieving desired health outcomes and reflect existing professional knowledge." Different methods were used to achieve the aim of the research, such as the content analysis of legislative acts on the quality assessment of services provided by medical organizations, literary and electronic resources. The quality management system in many countries of the world is a compulsory component of the healthcare system in general and of individual medical organizations in particular. To improve the quality of healthcare, medical organizations integrate the indices of the quality of healthcare services, general patient satisfaction and incentive pay system indicators. Having analysed the quality indices of healthcare systems in Turkey, Sweden, Denmark, France, Germany, Israel, Scotland, Switzerland, the Netherlands, the USA, Italy, China, Russia and the Republic of Moldova, one can distinguish a number of main criteria for the quality of healthcare, such as: patient satisfaction and safety, population health indicators, medical documentation and the lack of patient complaints