Роль обучения и развития персонала в операциях front-office и back-office в гостиницах [Articol]

Abstract

The paper examined the personnel training system in the hospitality industry and identified the functions and responsibilities of the Front Office and Back Office services, and also analyzed the personnel training and development system in the Front-Office and Back-Office operations at the GREGORY Hotel. The paper offered recommendations for optimizing personnel training processes and improving interaction services.