Implementarea managementului calităţii totale în entităţile publice

Abstract

The development of healthcare services is shaped by European policy, globalization, and national strategies, highlighting the vital role of effective management in achieving strategic goals and ensuring population satisfaction. IMSP IMșiC stands as a nationally and internationally recognized institution, excelling in medical assistance, scientific research, and medical education with esteemed staff. Quality assurance relies on knowledge of improvement methods and professionalized managerial activities. Implementing ISO 9001:2008 requires a structured approach. Evaluating hospital services from the patient’s perspective, guided by WHO recommendations, is crucial for effective healthcare strategies. SWOT analysis aids in strategic planning by identifying institutional potential and key barriers for hospital development.