СОВРЕМЕННЫЕ ТЕНДЕНЦИИ В УПРАВЛЕНИИ КАЧЕСТВОМ БАНКОВСКИХ УСЛУГ
| dc.contributor.author | Штефанюк, Ольга | |
| dc.date.accessioned | 2022-02-04T10:50:32Z | |
| dc.date.available | 2022-02-04T10:50:32Z | |
| dc.date.issued | 2018 | |
| dc.description.abstract | In the article the basic concepts of quality management in a commercial bank, the methods used in banks of developed countries are considered. It is noted that the modern quality management system should optimally combine the actions, methods and tools that ensure customer loyalty, as well as compliance with the economic interests of the bank | en |
| dc.identifier.citation | ШТЕФАНЮК, Ольга. Современные тенденции в управлении качеством банковских услуг. In: Paradigme moderne în dezvoltarea economiei naţionale şi mondiale cu ocazia aniversării a 65 de ani de la fondarea Facultăţii de Ştiinţe Economice: conf. șt. intern. jubeliară, 2-3 noiembrie 2018, Chisinău. Chişinău: Centrul Editorial-Poligrafic al USM, 2018, pp. 57-60. ISBN 978-9975-142-57-1.Medicală USMF „N. Testemiţanu”, 2018, pp. 174-180. ISBN 978-9975-50-226-9. | en |
| dc.identifier.isbn | 978-9975-50-226-9 | |
| dc.identifier.uri | https://msuir.usm.md/handle/123456789/5584 | |
| dc.language.iso | ru | en |
| dc.publisher | Biblioteca Ştiinţifică Medicală USMF „N. Testemiţanu” | en |
| dc.subject | банк | en |
| dc.subject | менеджмент | en |
| dc.title | СОВРЕМЕННЫЕ ТЕНДЕНЦИИ В УПРАВЛЕНИИ КАЧЕСТВОМ БАНКОВСКИХ УСЛУГ | en |
| dc.type | Article | en |