Particularitățile procesului logistic în serviciile ospitaliere [Articol]

Abstract

The paper describes the characteristic features of the development of the logistics process in hospitality companies. These features include the overall revitalization of business and the development of tourism. Due to the emerging need for people to satisfy their interests in understanding rural culture, a third feature, agritourism, has emerged. The logistics system of a hospitality company represents an essential component of its success and competitiveness. The logistics system operates on two levels—internal and external—and managing these is crucial for any tourism company. For these reasons, it is important to consider the logistics process activities in hotels and guesthouses to control the provision of services and monitor the effectiveness of their operations. In the activities of any tourism services, special attention is given to current legislation, international standards, and classifications from tourism organizations, which are also implemented in the tourism sector of the Republic of Moldova. In any activity, various problems or difficulties may arise (e.g., lack of professionalism among employees, requirements for service quality, absence of a communication system, etc.), and addressing these issues in a timely manner helps improve the services provided. To resolve challenges encountered in the logistics process of hospitality services, various methods are employed, such as administrative, organizational, economic, social-psychological methods, and others. In the activities of any operator, special attention is given to consumers, specifically tourists. It is worth noting that in recent years (2019–2023), the number of tourists visiting the Republic of Moldova has grown considerably. The logistics perspective allows for the reidentification of various hospitality services, ensuring the formation of their distinctive qualities and proposing advantageous characteristics compared to competitors.