The article deals with the issue of implementation process of ISO-9000 standard and the factors that lead to its
success. It's being examined the correlation between success and various factors; the level of correlation between the
success of different Local Authorities of Israel and the activities carried out by them in the process of implementing the
quality management system
Total Quality Management (TQM) is a set of management practices throughout the organization, geared to ensure the
organization consistently meets or
exceeds customer requirements.
TQM is an approach that organizations use to improve thei
r internal processes and increase customer satisfaction
The article addressed the concept of quality in company management as the most important challenge facing modern
organizations. Quality constitutes one of the indices to evaluate companies by measuring their current situation and their
future among other companies.
