Browsing by Author "Zrekat, Awny"

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    CONCEPTUALIZATION OF NOTION OF QUALITY IN EVOLUTION APPROACH
    (CEP USM, 2014) Zrekat, Awny
    The article addressed the concept of quality in company management as the most important challenge facing modern organizations. Quality constitutes one of the indices to evaluate companies by measuring their current situation and their future among other companies.
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    SYSTEMIC TREATMENT OF QUALITY MANAGEMENT (QUALITY MANAGEMENT SYSTEM)
    (CEP USM, 2014) Zrekat, Awny
    Total Quality Management (TQM) is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM is an approach that organizations use to improve thei r internal processes and increase customer satisfaction