Balmuş-Andone, Mihaela2023-03-152023-03-152022-09-27BALMUŞ-ANDONE, Mihaela. Managementul serviciilor în industria ospitalității. In: Development of sustainable tourism: actualities and opportunities. 27 septembrie 2022, Chisinau. CEP USM, 2022, pp. 167-173. ISBN 978-9975-62-502-9 (PDF)978-9975-62-502-9 (PDF)https://msuir.usm.md/handle/123456789/9113https://doi.org/10.5281/zenodo.7602928Hospitality is an industry as diverse as the culinary delights that grace the tables of its establishments, with a customer- oriented mentality, and when combined with management with its distinct allure of leadership and accountability, hospitality management is achieved. The importance of the hospitality industry is proven by its market value. It is an extremely influential part of the market, which continues to grow annually and accounts for 1 in 10 jobs worldwide. The hospitality industry supports local economies and jobs, and many communities would suffer death without the money that comes from this industry. It accounts for a considerable share of the GDP of most countries, and this percentage is growing over time. Moreover, it provides a livelihood for large numbers of individuals and families.rosustainable tourismsocial responsibilityhospitalityArticle